Understanding the Importance of Customer Advocacy In this episode of the Feedcast podcast, Tricia interviews Jim Tincher, CEO of Heart of the Customer, as they explore the journey from a product-focused mindset to prioritizing customer experience. Jim emphasizes the need for companies to advocate for customer needs and

In this episode we spoke with Jim Tincher,  best selling author and founder of Heart of the Customer. Jim discussed how identifying and nurturing your biggest brand fans will ultimately drive sustainable, organic growth for your business.  During our chat, Jim also revealed how brands can harness data to create experie

Are you ready to elevate your CX game? Dive into the intriguing case of Compassion International and discover how emotions have emerged as the most accurate predictor of loyalty. We"ll challenge the status quo, discussing why simply eliminating negative experiences might not be enough to foster positive relationships.

Jim Tincher is a nationally recognized customer experience expert, founder of Heart of the Customer, speaker, and author of Do B2B Better: Drive Growth Through Game-Changing Customer Experience. He is a pioneer in customer experience and has helped many organizations transform their approach to create experiences that

In today’s episode, we’ve caught up with CX expert & author Jim Tincher to talk about how B2B and B2B2C businesses can measure the impact and show the value of their customer experience programs. Jim is the author of Do B2B Better: Drive Growth Through Game-Changing Customer Experience. Watch this episode on YouTube: h

Olivia Fuller: Hi and welcome to Book Club, a Sales Enablement PRO podcast. I’m Olivia Fuller. Sales enablement is a constantly evolving space and we’re here to help professionals stay up to date on the latest trends and best practices so they can be more effective in their jobs. If you’ve ever worked in B2C industries