Tricia Gabberty's Interviews
Tricia Gabberty
&
Jim Tincher
•
01 Nov 2023
• EN
Five Questions You Must Ask for Successful Customer Journey Mapping
Understanding the Importance of Customer Advocacy In this episode of the Feedcast podcast, Tricia interviews Jim Tincher, CEO of Heart of the Customer, as they explore the journey from a product-focused mindset to prioritizing customer experience. Jim emphasizes the need for companies to advocate for customer needs and
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