The Business of Customer Love celebrates it's landmark 50th episode with a look back at some of the key highlights from our incredible guests over the last 12 months.    In this episode, we hear insights from: Ron Holt, Founder of Pink Zebra Removal Fred Reichheld, Creator of the Net Promotor Score Carol Meyers, Partne

In this episode we spoke with Jim Tincher,  best selling author and founder of Heart of the Customer. Jim discussed how identifying and nurturing your biggest brand fans will ultimately drive sustainable, organic growth for your business.  During our chat, Jim also revealed how brands can harness data to create experie

In this episode we spoke with John Sills, author of The Human Experience. John challenges the 3 common myths surrounding customer experience and provides key strategies that brands can use to grow more profitably through their biggest fans. During our chat, John also shares his take on what a good human experience look

In this episode we spoke with Joseph Michelli, New York Times best selling author and CEO of The Michelli Experience, who discussed how you can create experiences that delight your customers and turns more into raving fans. During our chat, Joseph discussed how brands can start moving away from one off, transactional r

In this episode we spoke with Shep Hyken, New York Times and Wall Street Journal bestselling author, on how brands can start closing the loyalty gap in their business.  During our discussion, Shep highlights the difference between a repeat customer and a loyal customer, how brands can better understand their customers'

In this episode we spoke with Dr Paul Zak, Professor at Claremont Graduate University, who shared some of his fascinating twenty years of neuroscience research around creating extraordinary experiences that can turn your customers into loyal fans who fall in love with your brand.    During our chat we discuss how some