In this episode we spoke with John Sills, author of The Human Experience. John challenges the 3 common myths surrounding customer experience and provides key strategies that brands can use to grow more profitably through their biggest fans. During our chat, John also shares his take on what a good human experience look

Have you ever pondered how a seemingly insignificant experience can completely transform your perspective? That"s the journey we embark on today with John Sills, a customer experience consultant who has seen it all. John shares his rich career journey with us, discussing everything from customer-led success to the impo

After starting his career on a market stall in Essex, John Sills has spent the last twenty-five years working to make the world a better place for customers. John is the Managing Partner at the customer-led growth company The Foundation, and his writing has also been featured in publications such as The Guardian and Ma

How Organizations Can Reconnect with the Human Side of Their Business Shep Hyken interviews John Sills, Managing Partner at The Foundation, a customer-led growth consultancy. He is the author of The Human Experience: How to Make Life Better for Your Customers and Create a More Successful Organization. He talks about th

In today's conversation, I am joined by John Sills. John is Managing Partner at the customer-led growth company, The Foundation. He’s been in front-line teams delivering the experience, innovation teams designing the propositions, and global HQ teams creating the strategy. He's been a bank manager during the financial

Today’s interview is with John Sills, Managing Partner at the customer-led growth company, The Foundation. John joins me today to talk about his new book (The Human Experience: How to make life better for your customers and create a more successful organization), three myths that get in the way of injecting more humani