Customerland
Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
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What if your planograms could adapt to each store"s unique inventory and fixtures in real-time? That"s exactly what Optimum Retailing has achieved with Realgramn AI, the first AI-powered store-specific planogramming tool that"s fundamentally changing how retailers approach merchandising. Justine Melman, CMO at Optimum
In this episode, we sit down with Jess Leitch, Executive Strategy Director at Frog, to explore the seismic shifts redefining how humans interact with technology — and what that means for brands, designers, and everyday users. From the collapse of the traditional interface to the rise of agentic AI, Jess walks us throug
What happens when the shiny exterior of customer experience meets the messy reality of operational execution? In this eye-opening conversation, we speak with FD Giambattista, a veteran CX operations expert who has spent 25 years implementing customer service solutions for major corporations. FD takes us behind the curt
From static images to personalized experiences that greet you by name, digital signage has undergone a remarkable transformation. BrightSign"s Vice President of Sales for the Americas, Misty Chalk, takes us deep into how this technology is revolutionizing customer connections across every industry. The conversation rev
AI-powered decisioning is transforming how retail media networks operate, and Hightouch stands at the forefront of this revolution with a freshly announced $80 million funding round at a $1.2 billion valuation. In this conversation with Ian Maier, Ad Tech and AI Lead at Hightouch, we explore how composable CDPs are dra
What happens when you tell a software engineer his CMS platform will shut down in six months, leaving major clients like Adidas and Reebok stranded? You get Storyblock - perhaps the most thoughtful reinvention of content management in decades. Dominik Angerer, CEO and co-founder of Storyblok, takes us on a journey thro
