Customerland
Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
Show episodes
What happens when a nonprofit organization builds customer service operations that directly advance their mission? In this fascinating conversation with Andie Ewing, Chief Operating Officer of Unbound, we explore how this international development organization has reimagined what customer experience can achieve. Operat
The marketing technology landscape has exploded to over 15,000 applications, creating both opportunities and challenges for businesses seeking to maximize their existing investments. In this enlightening conversation, Tara DeZao and Rebecca Miller of Pega, share their unique perspectives on navigating this complex ecos
The disconnect between the digital experiences businesses think they"re delivering and what customers actually receive represents a massive opportunity. In this enlightening conversation, Dave Anderson, VP of Product Marketing at ContentSquare, explores how traditional analytics fail us – with teams trapped in Google A
What makes a brand truly patriotic in American eyes? The answer might surprise you—and it"s definitely not just waving flags or wrapping everything in red, white, and blue. Robert Passikoff, founder and CEO of Brand Keys, returns to Customerland with fascinating insights from their 24th annual Most Patriotic Brands Sur
What Really Builds Customer Loyalty? A Conversation with Hope Neiman of Tillster Loyalty programs are everywhere—but actual customer loyalty is harder to come by. In this episode, Hope Neiman, CMO at Tillster, offers a grounded look at what separates transactional perks from meaningful, lasting relationships. While man
What if your planograms could adapt to each store"s unique inventory and fixtures in real-time? That"s exactly what Optimum Retailing has achieved with Realgramn AI, the first AI-powered store-specific planogramming tool that"s fundamentally changing how retailers approach merchandising. Justine Melman, CMO at Optimum
