Mike Giambattista

Mike Giambattista

2 Interviews

Mike Giambattista's Interviews

Mike Giambattista & Jim Tincher 08 Aug 2023 • EN

The Emotional Anatomy of Customer Experience

Are you ready to elevate your CX game? Dive into the intriguing case of Compassion International and discover how emotions have emerged as the most accurate predictor of loyalty. We"ll challenge the status quo, discussing why simply eliminating negative experiences might not be enough to foster positive relationships.

21 min
00:00
21:17
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Mike Giambattista & John Sills 30 Jun 2023 • EN

Humanizing Customer Interactions - A Discussion with John Sills

Have you ever pondered how a seemingly insignificant experience can completely transform your perspective? That"s the journey we embark on today with John Sills, a customer experience consultant who has seen it all. John shares his rich career journey with us, discussing everything from customer-led success to the impo

30 min
00:00
30:59
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Podcast with Mike Giambattista

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