Mike Giambattista's Interviews
Are you ready to elevate your CX game? Dive into the intriguing case of Compassion International and discover how emotions have emerged as the most accurate predictor of loyalty. We"ll challenge the status quo, discussing why simply eliminating negative experiences might not be enough to foster positive relationships.
Mike Giambattista
&
John Sills
•
30 Jun 2023
• EN
Humanizing Customer Interactions - A Discussion with John Sills
Have you ever pondered how a seemingly insignificant experience can completely transform your perspective? That"s the journey we embark on today with John Sills, a customer experience consultant who has seen it all. John shares his rich career journey with us, discussing everything from customer-led success to the impo
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