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Shep Hyken
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Shep Hyken
1 Follower
83 Interviews

Shep Hyken's Interviews

“Our clients, they’re consumers at some level, and they’re comparing the experience they have with you. They are going to compare it to the great experiences they have. Their favourite businesses are the ones that take care of them the most. The best service experience they have ever had, that is their benchmark.”  -Sh

38 min
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Welcome to our latest episode featuring renowned customer service/customer experience expert and the Chief Amazement Officer of Shepard Presentations, Shep Hyken, diving into the dynamic world of AI, technology, and their impact on customer experience. Discover insightful strategies and expert perspectives that are sha

29 min
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It's a special role reversal for the 100th episode of "Doing CX Right." Customer service legend Shep Hyken interviews show host Stacy Sherman as they celebrate her podcast journey.  You'll hear:  What initially inspired her to start podcasting Evolving goals & plans for continuing her show Advice for getting over fear

24 min
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Tiffani Bova & Shep Hyken 24 Aug 2023 • EN

The Simple Ways to Be a Customer Experience Expert with Shep Hyken

Welcome to the What's Next! Podcast with Tiffani Bova.    I’m excited to bring back an episode with my friend Shep Hyken.    Shep is a NY Times and WSJ bestselling author of multiple books, including Moments of Magic, one of my favorites. He’s a customer service expert and a keynote speaker. He works with companies who

31 min
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Shep Hyken & Anand Janefalkar 25 Jul 2023 • EN

Intuitive AI and Customer Experience (CX) Featuring Anand Janefalkar

How AI is Transforming Customer Communication Shep Hyken interviews Anand Janefalkar, CEO and founder of UJET. He talks about the power of AI enhancing CX and how businesses can leverage it to improve customer support and avoid churn. Top Takeaways:  Customers have so many options and want to get the best out of the mo

28 min
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Shep Hyken & Joey Coleman 27 Jun 2023 • EN

How to Never Lose an Employee Again Featuring Joey Coleman

Empowering Employees From the First 100 Days and Beyond Shep Hyken interviews Joey Coleman, an award-winning speaker and author of Never Lose an Employee Again: The Simple Path to Remarkable Retention. He shares why employees leave and how organizations can create a meaningful work culture that supports longevity. Top

33 min
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Podcasts with Shep Hyken


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