Welcome to the MGMA Insights podcast. In today's episode, we have the pleasure of speaking with Shep Hyken, a renowned customer service and experience expert. Shep is the Chief Amazement Officer at Shepard Presentations and has been inducted into the National Speakers Association's Hall of Fame for his lifetime achieve

Renowned customer service and CX expert Shep Hyken joins Declan Ivory, VP of Customer Support at Intercom, to discuss highlights from his Achieving Customer Amazement Study and wants to help you create an amazing customer experience.and emerging trends shaping the future of customer experience. Watch this episode on Yo

“Our clients, they’re consumers at some level, and they’re comparing the experience they have with you. They are going to compare it to the great experiences they have. Their favourite businesses are the ones that take care of them the most. The best service experience they have ever had, that is their benchmark.”  -Sh

Welcome to our latest episode featuring renowned customer service/customer experience expert and the Chief Amazement Officer of Shepard Presentations, Shep Hyken, diving into the dynamic world of AI, technology, and their impact on customer experience. Discover insightful strategies and expert perspectives that are sha

It's a special role reversal for the 100th episode of "Doing CX Right." Customer service legend Shep Hyken interviews show host Stacy Sherman as they celebrate her podcast journey.  You'll hear:  What initially inspired her to start podcasting Evolving goals & plans for continuing her show Advice for getting over fear

Welcome to the What's Next! Podcast with Tiffani Bova.    I’m excited to bring back an episode with my friend Shep Hyken.    Shep is a NY Times and WSJ bestselling author of multiple books, including Moments of Magic, one of my favorites. He’s a customer service expert and a keynote speaker. He works with companies who