Doing Customer Experience Right with Stacy Sherman
Struggling to attract and retain loyal customers? Want to differentiate your brand beyond price competition? "Doing CX Right" with Stacy Sherman is your go-to podcast. This award-winning show is about turning customer experience (CX) concepts into effective action. You'll gain tangible strategies rooted in Stacy's innovative Heart and Science™ leadership framework, which masterfully blends emotional intelligence with data analytics. Alongside Stacy's insights, you’ll hear her discussions with renowned authors, startup leaders, and CEOs, revealing actionable tips for exceptional customer service and brand success to implement in your workplace. "Doing Customer Experience Right" goes beyond business tactics; it's a source of inspiring life lessons and personal triumphs that resonate on a deep level. Listen, apply, and pay CX forward. About Stacy Sherman: Award-winning customer experience and marketing professional speaker, LinkedIn instructor, author, and strategic advisor. View Stacy's bio, blog, videos, Forbes articles, and more at: https://doingcxright.com/
Show episodes
How does the concept of "Fanocracy" redefine the way businesses approach their customer engagement strategies? Stacy Sherman and David Meerman Scott dive deep into “Fanocracy” - turning fans into customers and customers into vocal fans. They explore why tapping into passionate communities is crucial for today’s busines
Want to stand out as a category of one in your industry? Curious about the keys to business differentiation? Stacy Sherman and expert Joe Calloway explain how to transcend commodity status and gain insights from leading brands around the world. You'll discover strategies to identify and cater to specific customer needs
112. Rethinking Customer Service - Why 'Good' Just Isn't Enough Anymore with Lisa Ford
Are you struggling to create lasting emotional connections with customers? Learn the key differences between customer service and customer experience from leading experts Stacy Sherman and featured guest, Lisa Ford. You'll hear practical strategies to drive loyalty by truly understanding your customers, showing you val
111. The Fred Factor Effect - Transforming CX from Ordinary to Exceptional with Mark Sanborn
What does it take to create extraordinary experiences that make customers happier and tell others? Stacy Sherman and featured guest Mark Sanborn reveals proven principles to consistently deliver positive emotion and go beyond the ordinary. You'll learn the 4 principles from his book, "The Fred Factor" focussed on a rea
110. How Unconscious Biases Influence Your Customers’ Decision-Making Process with Sylvie Di Giusto
Feeling overwhelmed trying to deliver excellent customer experiences? Struggling with unhappy customers and negative feedback? Stacy Sherman and Sylvie Di Giusto tackle these challenges head-on. They discuss practical strategies for forging strong emotional connections and making impactful first impressions. Learn abou
109. How to Make Your Business Ridiculously Easy to Work With Featuring David Avrin
Are you aiming to make your business ridiculously easy for customers to interact with? What are the essential steps to reach this pinnacle of customer-centric success? In this episode, Stacy Sherman joins forces with David Avrin, renowned expert in customer experience, to dive into pivotal questions. They explore the n
