🎤🎞️“The one with the human experience” with NYT Bestseller Joseph Michelli CEO The Michelli Experience in CX Passport Episode 144🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:09 Airbnb and Mercedes’ customer experience strategies 8:14 Balancing operational incentives with customer experience 11:38 Priorit

In this episode we spoke with Joseph Michelli, New York Times best selling author and CEO of The Michelli Experience, who discussed how you can create experiences that delight your customers and turns more into raving fans. During our chat, Joseph discussed how brands can start moving away from one off, transactional r

In this competitive world, you can find several companies or platforms that offer the same product at almost the same cost. The difference comes down to customer experience. In this episode, Wall Street Journal and New York Times #1 bestselling author and certified customer experience professional, Joseph Michelli talk

Episode 104 of the Business Bookshelf - Joseph Michelli - Author of "Stronger Through Adversity". Today our guest is Joseph Michelli. Joseph is a professional In-Person and Virtual Speaker on Leadership, Employee Engagement, Customer Experience, Customer Loyalty, and Consumer Advocacy.  He is a New York Times #1 Bestse

Top Takeaways: -      You may not always be able to keep doing things the same way you have always done them, especially under time constraints. The ability to adapt is crucial. -      Difficult, frightening and challenging times can become opportunities to really shine as a brand and as a company. -      Show apprecia

Today’s interview is with Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant. Joseph joins me today to talk about his new book: Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges, why