Joseph Michelli - Author of "Stronger Through Adversity"

Episode 104 of the Business Bookshelf - Joseph Michelli - Author of "Stronger Through Adversity". Today our guest is Joseph Michelli. Joseph is a professional In-Person and Virtual Speaker on Leadership, Employee Engagement, Customer Experience, Customer Loyalty, and Consumer Advocacy.  He is a New York Times #1 Bestselling Author of Books including The Airbnb Way, Driven to Delight, Leading the Starbucks Way, The Zappos Experience, The Starbucks Experience, Prescription for Excellence, The New Gold Standard, and When Fish Fly. Today we are talking to Joseph about his new book “Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges”.  In this business guide for our times, Joesph distills best leadership practices that can be used in any company, in any industry. Organized into four main themes―Set the Foundation, Build Connections, Move with Purpose, and Harness Change―Stronger Through Adversity provides a deep dive into the methods, tactics, and approaches leaders have used to keep their company afloat and to position it for success long after the pandemic.   The book can be purchased here. Joseph is also the founder of the Michelli Experience which can be found here. The host of the podcast is Lance Peppler.  Email him at lance@ideastorm.co.za or visit www.ideastorm.co.za. --- Support this podcast: https://podcasters.spotify.com/pod/show/businessbookshelf/support