The one with the human experience - NYT Bestseller Joseph Michelli CEO The Michelli Experience E144

🎤🎞️“The one with the human experience” with NYT Bestseller Joseph Michelli CEO The Michelli Experience in CX Passport Episode 144🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:09 Airbnb and Mercedes’ customer experience strategies 8:14 Balancing operational incentives with customer experience 11:38 Prioritizing human interaction in customer service 15:50 Solving for gamification in customer feedback 19:00 Joseph’s radio career influencing CX today 20:08 1st Class Lounge 23:40 What is human experience? 26:22 Mental wellness and Bonfire Digital Wellness 30:16 Contact info and closing If you like CX Passport, I have 3 quick requests: ✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport ✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com ✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services I"m Rick Denton and I believe the best meals are served outside and require a passport Episode resources: LinkedIn: https://www.linkedin.com/in/josephmichelli/ Website: https://www.josephmichelli.com/