Tiffani Bova is a former Global Customer Growth and Innovation Evangelist at Salesforce, a top influencer in Customer Experience, and a sought-after speaker and thought leader. She is the author of the Wall Street Journal bestseller Growth IQ and her brand-new book, The Experience Mindset, which released this year. In

Kicking off Season 9 is an exceptionally influential guest whose impact is so prolific, we just had to have her back on the show. Tiffani Bova is the trailblazing author of two Wall Street Journal bestsellers and an internationally renowned growth strategist. Her revolutionary approach disrupts tradition by putting peo

Welcome to the What's Next! Podcast with Tiffani Bova.    This week, I’m sharing an inspiring LinkedIn Live conversation I had with Matt Higgins.    If you don’t know Matt, he is the co-founder and CEO of the private investment firm, RSE Ventures. He has led the business of two NFL teams (Jets and Dolphins), been a gue

Welcome to Strategy Skills episode 376, an interview with the author of The Experience Mindset: Changing the Way You Think About Growth, Tiffani Bova. This book details exactly how your company can adopt an Experience Mindset, at scale. It’s not enough to know that happy employees equals happy customers. You must have

Welcome to the What's Next! Podcast with Tiffani Bova.    I’m excited to bring back an episode with my friend Shep Hyken.    Shep is a NY Times and WSJ bestselling author of multiple books, including Moments of Magic, one of my favorites. He’s a customer service expert and a keynote speaker. He works with companies who

Welcome to the What's Next! Podcast with Tiffani Bova.    This week I’m welcoming back a good friend and a fan-favorite on the What’s Next! Podcast, Seth Godin. In this episode, I’m sharing our recent LinkedIn Live chat.    Seth is the author of 20 books that have been bestsellers around the world and have been transla