Hey CX Nation, In this week"s episode of The CXChronicles Podcast #213 we  welcomed Rick Elmore, Founder & CEO at Simply Noted based in Phoenix, AZ.  Simply Noted is an API-first platform that streamlines the creation and distribution of genuine Handwritten Notes. They are completely customer-funded and work with 100s

Hey CX Nation, In this week"s episode of The CXChronicles Podcast #176 we welcomed Ethan Beute, Chief Evangelist at BombBomb, Host of The Customer Experience Podcast, and Wall Street Journal best-selling Author of "Human-Centered Communication" & "Rehumanize Your Business". Ethan has spent more than a decade helping pe

Hey CX Nation, In episode #153 of The CXChronicles Podcast we welcomed Jeff Rosenblum, Founding Partner of Questus based in New York City.  Jeff Rosenblum is an advertising agency founder, documentary filmmaker and an admitted pain in the ass (his words, not ours). He is widely regarded as one of the leading innovators

Investing in Customer Experience and Success Teams  Shep Hyken interviews Adrian Brady-Cesana, author of The Four CX Pillars to Grow Your Business Now: The Customer Experience Manager Playbook, and host of The CXChronicles Podcast. They discuss the four CX pillars: team, tools, process, and feedback. Top Takeaways:   A

Hey CX Nation, First things first, Happy New Year"s to everyone, I hope that all of you had an awesome holiday season! This is the first episode of Season 5 of The CXChronicles Podcast and we wanted to kick the year off with a bang (crazy to look back and see that we have 150+ episodes of the podcast).  In episode #151

Hey CX Nation, In episode #150 of The CXChronicles Podcast we welcomed Fred Reichheld, Bain Fellow at Bain & Company based in Boston, MA.  Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future.  Fred Reichheld is the creator of the Net Promoter System℠ (NPS®) and o