The Business of Customer Love celebrates it's landmark 50th episode with a look back at some of the key highlights from our incredible guests over the last 12 months.    In this episode, we hear insights from: Ron Holt, Founder of Pink Zebra Removal Fred Reichheld, Creator of the Net Promotor Score Carol Meyers, Partne

Fred Reichheld is the creator of the Net Promoter System. NPS practitioners include the likes of Apple, Schwab, American Express, and Intuit. The Net Promoter System (NPS) helps companies become more consumer-centric and helps enrich their customers, which ultimately leads to profitable growth. Fred is a fellow at Bain

When it comes down to it, there are ultimately two forms of business growth: Earned and Paid. Earned growth comes from doing the best things for your customers so they keep coming back and bring their friends along too. And as paid channels become more expensive with increasingly diminishing returns,  it has never been

 In this episode I speak with Fred Reichheld, creator of the Net Promoter system of management, the founder of Bain & Company’s Loyalty practice, and the author of five books including The Ultimate Question and the New York Times bestseller "The Ultimate Question 2.0, whose recent book is, WINNING ON PURPOSE The Unbeat

In this interview, Fred Reichheld, creator of the Net Promoter Score and Author of Winning on Purpose, covers the genesis of the Net Promoter Score and why customer-centricity should be every company’s focus. Fred talks about the lessons he learned when spending time with CEOs of customer-focused companies and how they

Hey CX Nation, In episode #150 of The CXChronicles Podcast we welcomed Fred Reichheld, Bain Fellow at Bain & Company based in Boston, MA.  Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future.  Fred Reichheld is the creator of the Net Promoter System℠ (NPS®) and o