Drive Growth Through Customer Experience with Jim Tincher | Ep 149

Jim Tincher is a nationally recognized customer experience expert, founder of Heart of the Customer, speaker, and author of Do B2B Better: Drive Growth Through Game-Changing Customer Experience. He is a pioneer in customer experience and has helped many organizations transform their approach to create experiences that delight and retain customers. In this episode, Jim shared his insights on the importance of game-changing customer experiences for business growth. We also discuss the role of journey mapping to meet and exceed customer needs and expectations. Links:Website: https://heartofthecustomer.com/customer-experience-blog/ Book link: Do B2B Better: Drive Growth Through Game-Changing Customer Experience Guest Social Links:Facebook (Personal): https://www.facebook.com/jim.tincher.98 Instagram (Business): https://www.instagram.com/jim_tincher/ LinkedIn: https://www.linkedin.com/in/jimtincher/Website: https://heartofthecustomer.com/customer-experience-blog/  Send me a text 3 ways I can help you make money through franchising: - Learn the basics from my weekly newsletter - Work directly with my team to buy your first franchise - Scale your franchise to 8-figures by joining my private community Find me on X / Twitter, LinkedIn, & YouTube