Jim Tincher – Shep Hyken
Jim Tincher is a business executive, an author, and a coach / trainer. Shep Hyken is a consultant, an interview host, and an author. We found 1 podcast interview connecting Jim Tincher and Shep Hyken.
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Episodes with Jim Tincher & Shep Hyken
Shep Hyken
&
Jim Tincher
•
13 Aug 2019
• EN
Mapping the Customer Journey Featuring Guest Jim Tincher
Shep Hyken interviews Jim Tincher. They discuss journey mapping and how it can be used to improve both the employee experience and the customer experience. The Interview with Jim Tincher:What is a journey map? A journey map is a graphic representation of every interaction a customer has with you and your business. Jour