All Things Considered CX with Bob Azman

Updated: 15 Apr 2025 • 119 episodes
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Are you ready for CX Unhinged? For building better experiences? Hosted by Bob Azman, this show digs into the trends, tools, and tactics that are transforming the way businesses connect with their customers. Get ready for thought-provoking interviews, expert advice, and the latest insights straight from the world of CX. Whether you're aiming to enhance your strategy or discover new ways to drive customer satisfaction, grab your notebook - Bob and his guests have got you covered. Make sure to bubscribe to get new episodes every 2 weeks.

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In this episode of the All Things Considered CX, host Bob Azman is joined by Scott Eichstad and Ted Itschert from Crecera Brands. With a focus on authenticity and customer experience, Scott and Ted share their journey of transforming the customer service landscape within their organization. With nearly 60 years of shar

33 min
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In this episode of the All Things Considered CX, host Bob Azman is joined by Scott Eichstad and Ted Itschert from Crecera Brands. With a focus on authenticity and customer experience, Scott and Ted share their journey of transforming the customer service landscape within their organization. With nearly 60 years of shar

34 min
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34:08
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Gregg Majewski joins me on the podcast to discuss how to use technology to create better experiences as well as putting the consumer first in every aspect of your business.  Creating craveworthy experiences for consumers in the restaurant business.  Gregg Majewski is the Founder and CEO of Craveworthy Brands and the fo

28 min
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Carol is back!  It’s great to welcome Carol Kaemmerer back to the podcast.  In this episode, Carol talks about 2025 – the year of the big stay and the great detachment!  She also talks about building your personal brand – by using the rule of 3’s! Are you concerned about your current role, your career, your personal br

27 min
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What a great episode to end 2024!  Conscious Consumerism.  Eco-conscious consumers.  The Eighth Notch.  Integrating sustainability into the core touchpoints of the customer journey.  With over 25 years of leadership experience in the retail industry, Mike Robinson is a valuable addition to the founding team of The Eigh

32 min
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I’m wrapping up the year with our continuing exploration of the effective utilization of AI in improving your organization’s customer experience.  My guest on this episode of the All Things Considered CX podcast is Andrew Carothers, CCXP. Andrew Carothers is a Customer Experience executive known for developing innovati

36 min
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