Today I talked to Shameen Prashantham about his book Gorillas Can Dance: Lessons from Microsoft and Other Corporations on Partnering with Startups (Wiley, 2021). In a nutshell, the distrust that must be overcome in business partnerships involving large companies and startups consists of Will they screw up? versus Will

Today I talked to Leonard Mdlodinow about his new book Emotional: How Feelings Shape Our Thinking (Pantheon, 2022). "On or around December 1910, human character changed,” Virginia Woolf memorably wrote, citing the rise of Modernism. Take things ahead a century, and Leonard Mdlodinow is making a similarly striking state

How CX Avoidance Impacts Customers, Employees, and Brands Shep Hyken interviews Dan Hill, founder of Sensory Logic, Inc. and a pioneer of using facial coding in business to capture and quantify consumer responses. He is the author of nine books including his latest, Blah, Blah, Blah: A Snarky Guide to Office Lingo. The

Most of us are familiar with non-verbal communication being upwards of 80% of all communication and part of that is facial expressions. In this episode, Dan Hill talks about his journey and 20 years of experience in facial decoding. Learn about the seven core emotions and how facial decoding can be a useful tool in nav

Need some respite from the work day grind? Join the fun on this episode for a light-hearted take on workplace humor. Dan Hill delivers a real tongue-in-cheek take on the corporate lingo and jargon that infiltrates our workplaces. But with every joke he makes, there is a pang of truth: “emojis; the feelings you would be

Emotional Tips you'll learn today on The Sales Podcast... He's an emotions expert Not mind control It's a feedback loop We've all been lied to...hint...deflect...hold back Emotions, momentum, etc. matter Facial encoding Find a better course of action when you can read people Salespeople see what's happening at the gras