Do B2B Better

With Clients like DOW, Hagerty, and UKG, Jim Tincher, CCXP, Founder and CEO of Heart of the Customer, LLC, knows How to “Do B2B Better: Drive Growth Through Game-Changing Customer Experience.” That’s also the title of his new book. Tincher talks about the “Emotional Northstar,” (it’s real), the value of the right survey, and how confidence is the key to maintaining and growing the B2B customer. You’ll be mesmerized by how he tied this all up in our brief time together.  One of the many tips he shares is for CX leaders and managers to spend a few minutes, (I’m sure more), building their relationship with Finance. Now that’s a collaboration we can all believe in. Through his unique surveying, Tincher can show how building loyalty is just above new prospecting. Face it, we all know Finance is about the “facts, please.” You’ll get plenty of those here. Website: https://www.HeartoftheCustomer.com Connect with Jim: https://www.linkedin.com/in/jimtincher/