The Business of Belonging with David Spinks

David Spinks (@DavidSpinks), author of The Business of Belonging, joins Erik on this episode to discuss: - The evolution of the different movements in this space, from customer service to customer success to community. - How to make your users feel like they’re a part of the business. - His requests for startups in the space. - How to earn the trust of your users. - How to get a community off the ground. - How to enable your community to engage itself. - What to do when excitement wanes. - Common traps to watch out for. Thanks for listening — if you like what you hear, please review us on your favorite podcast platform.  Check us out on the web at www.villageglobal.vc or get in touch with us on Twitter @villageglobal. Want to get updates from us? Subscribe to get a peek inside the Village. We’ll send you reading recommendations, exclusive event invites, and commentary on the latest happenings in Silicon Valley. www.villageglobal.vc/signup