Dr. Doug Noll: -- ...keep your cool when dealing with someone who’s upset and out of control.

If you find it uncomfortable to deal with difficult people and highly emotional problems, stay tuned! Our guest is distinguished attorney Doug Noll, who has a lot to say about how we can improve our skills in handling such situations. Whether you’re faced with an angry boss, colleague, client or family member, Doug says you can learn the skills necessary to keep your cool when dealing with someone who’s upset and out of control. Doug is the co-founder of the award-winning Prison of Peace Project, which teaches long-term inmates in maximum security prisons to be peacemakers and mediators. Doug’s latest book is called, "De-Escalate: How to Calm an Angry Person in 90 Seconds or Less". Thanks to our sponsors of this episode! --> Noom Mood: an app that pairs you with a coach who gives you the tools needed to shift to better manage your daily stress and anxiety in just ten minutes a day. Work at your own pace, wherever and whenever you want. Millions have experienced success dieting with Noom Weight, and the same brilliant minds behind it are now tackling mental wellbeing. Sign up for a free trial at http://www.noom.com/ntm --> Schwab: offers a variety of easy, flexible financial planning options that can rise to meet any of life's many curveballs. Whether it's making a complimentary retirement plan online or chatting directly with a financial consultant, anyone can look forward to planning with Schwab! Learn more at Schwab.com/plan --> Truebill: the easiest way to find subscriptions, manage bills, and even cancel recurring charges with a single click. Start canceling today at http://www.truebill.com/nobodytoldme Learn more about your ad choices. Visit megaphone.fm/adchoices