311: Communication Secrets from FBI Kidnapping Negotiator Chris Voss

Chris Voss shares how FBI hostage negotiation approaches enable more effective, persuasive communication, in any field. You’ll Learn: 1) The FBI 8 negotiation skills you can use at work 2) Why yes is the last thing you want to hear 3) The two words that immediately transform a negotiation About Chris Chris Voss is CEO of the Black Swan Group and author of the national best-seller “Never Split The Difference: Negotiating As If Your Life Depended On It,” which was named one of the seven best books on negotiation. A 24-year veteran of the FBI, Chris retired as the lead international kidnapping negotiator. Drawing on his experience in high-stakes negotiations, his company specializes in solving business communication problems using hostage negotiation solutions. Their negotiation methodology focuses on discovering the “Black Swans,” small pieces of information that have a huge effect on an outcome. Chris and his team have helped companies secure and close better deals, save money, and solve internal communication problems. Items Mentioned in this Show:Chris’s company: Black Swan GroupChris’s Book: Never Split the DifferenceBook: The Obstacle is The Way by Ryan HolidayBook: The Culture Code by Daniel CoyleBook: Start with No by Jim CampResearch: Marshmallow ChallengeNewsletter: The EdgePrior episode: 016: Going for No with Andrea Waltz View transcript, show notes, and links at http://AwesomeAtYourJob.com/ep311. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.