Zappos – A True and Transparent Path to Delivering Happiness Part 2
22 Sep 2022
• 15 min
• EN
In Part 2 of this rich conversation with Jamie Naughton-Henriod Chief of Staff for Tony Hsieh, ex-CEO of Zappos, we go beyond the walls of Zappos as she tells how hands-on they were when they had to outsource their call center. From tours to the global work environment to the current “power shift” from employer to employee, Jamie shares her experience and wisdom constantly reminding us of Tony Hsieh’s mission – and it’s not about shoes. Enjoy.
From "Let's Talk About CEX! The Customer and Employee Experience"
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