"Yes, and..." What It Really Sounds Like In CX (and why it works)

Join Maxine for a lively, energetic deep dive into the endless ways "Yes, and..." creates legendary Customer and Employee Experiences. She cuts through the misconceptions with wit and passion: "I like it and thought I knew how to use it" - sound familiar? This is FUN listening - no fluff, just Maxine"s signature energy sparking your imagination and delivering aha moments you"ll actually remember and want to practice. These tools can"t be intellectualized - they must be experienced. Discover the magic that delights customers, keeps them coming back, and empowers employees so they"re genuinely glad to work for you. Ready to experience it yourself? Join Maxine"s invitation-only workshop: "Yes, and..." - What Improv Actually Looks Like in CX and EX Wednesday, August 6 at 11am PT Contact details in the episode