Leadership Reflections: Working for Cause Not Applause with World Renowned Keynote Speaker & 'Chief Zoo Keeper', Nigel Risner. Introducing his 211°vs 212° Theory of Presence & Excellence & Navigating the Animal Kingdom of Leadership

Send us a text What if your team’s friction isn’t about difficult people—but mismatched “food”? We sit down with Nigel Risner, the self-styled Chief Zookeeper, to unpack a disarmingly simple idea: people are different, not difficult. From that starting point, Nigel shows how to stop serving steak to dolphins, how to read the room fast, and how to change your language so action follows naturally. He’s direct, funny, and unfiltered—and he cares about results more than applause. Nigel walks us through the moment his model clicked, staring at labelled buckets in a zoo and realising communication is about feeding styles, not forcing messages. We talk about being responsible to the audience, not for the audience; why the best meetings prize presence over note-taking; and how small changes in pace and detail produce big jumps in buy-in. His 211 vs 212 framework nails peak performance: most days are very good, but a few tip into “boiling” when energy and clarity align. You can’t fake those days—but you can study and repeat what makes them possible. There’s heart and grit here, too. Nigel shares the story of a brain aneurysm after a relentless travel schedule, how COVID forced a reset, and why “be where your feet are” became more than a line—it became a way to live. We riff on tennis and the inner game—play the point you’re in, serve well, and reduce interference—and translate that into everyday leadership and customer service. He also gives us four punchy values to carry forward: drink from the fountains of knowledge, swear to make today your best, steal time to help others, and, when you lie down, be grateful for dreams. If you lead teams, speak to customers, or simply want more 212 days, this conversation is a toolkit: practical, human, and immediately usable. Listen, share with a colleague who needs clearer conversations, and subscribe for more stories that sharpen your leadership. Then tell us: which animal are you feeding first this week? Tune in next week for more stories of "Distinction & Genius" from The Good Listening To Show "Clearing". If you would like to be my Guest too then you can find out HOW via the different "series strands" at "The Good Listening To Show" website. Show Website: https://www.thegoodlisteningtoshow.com You can email me about the Show: chris@secondcurve.uk Twitter thatchrisgrimes LinkedIn https://www.linkedin.com/in/chris-grimes-actor-broadcaster-facilitator-coach/ FaceBook Group: https://www.facebook.com/groups/842056403204860 Don"t forget to SUBSCRIBE & REVIEW wherever you get your Podcasts :) Thanks for listening!