Unlocking Employee Engagement and Innovation | ADP’s Chuck Lafferty

In the last few years, disengagement at work has become a massive issue. We learned from Dr. Andre Martin’s episode that 53% of managers are burnt out and 1 in 3 employees leave their jobs in the first 90 days. This week, we sat down with Chuck Lafferty, VP of CRM at ADP, to discuss ADP’s approach to employee engagement and innovation. Chuck dives into building trust within teams, innovative techniques like ‘Survey Roulette’ to incorporate user feedback into development, and the critical role of understanding and caring for individuals. When employees feel valued, heard, and engaged in meaningful work, you see improved productivity and increased job satisfaction. The episode concludes with actionable steps to improve employee engagement through personalized interactions and empathetic leadership. Episode Highlights:01:51 How does Chuck define employee engagement?04:06 Can you measure employee engagement?12:05 How can managers engage individual developers?17:16 Survey Roulette and how it helps engage engineering teams.22:31 Winning in the workplace 23:45 The importance of separating the problem from the person25:30 How can you improve employee engagement? Show Notes:Starting Your Engineering Metrics Program Workshop Chuck LaffertyPayroll, HR and Tax Services | ADP Official SiteConfident CoderChuckLafferty (@ChuckLafferty) / X Support the show: Subscribe to our Substack Leave us a review Subscribe on YouTube Follow us on Twitter or LinkedIn Offers: Learn about Continuous Merge with gitStream Get your DORA Metrics free forever