Transforming Your CX From The Teenage Years To Early Adulthood Through A Digital First Experience (Ft. Andrew Carothers - CISCO System)

I’m wrapping up the year with our continuing exploration of the effective utilization of AI in improving your organization’s customer experience.  My guest on this episode of the All Things Considered CX podcast is Andrew Carothers, CCXP. Andrew Carothers is a Customer Experience executive known for developing innovative CX strategies that grow revenue, increase renewal rates, and expedite customer adoption. He recently suggested that the state of CX is characterized as being in our teenage years.  On our podcast, he talks about how we’ve advanced to early adulthood!   A founding member of Cisco System’s CX function, he helped build the function focusing on digital experience and partners. He’s a 12-time International Customer Experience award winner, and frequently writes and speaks on CX topics. #CX #CXM #AI #DigitalExperience #CustomerExperience