Transforming Customer Support with AI | DevRev’s Co-founder & CEO Dheeraj Pandey

This week, host Conor Bronsdon chats with Dheeraj Pandey, CEO and co-founder of DevRev. Dheeraj shares his incredible journey from leading Nutanix to a valuation of $16 billion, to now striving to build another unicorn with DevRev. Dheeraj opens up about the lessons learned from his entrepreneurial journey, emphasizing the significance of having a holistic approach to building products and companies. He explores how his experiences at Nutanix have shaped his vision at DevRev, especially in terms of integrating AI as a core component rather than a mere add-on. The discussion also covers a range of topics including the transformative power of AI in business operations, customer-centric design, and the importance of balancing innovative technology with intuitive user experience. Topics:02:49 What inspired you to start DevRev?08:38 How did you decide not to take a bolt on approach to AI?11:30 What can other entrepreneurs learn from you about levelling up their abilities?16:42 How are you approaching scaling up DevRel?28:11 How is DevRev thinking about AI driven design?44:52 What"s happening with DevRev"s leadership in AI? Links:Dheeraj PandeyDheeraj PandeyDheeraj Pandey (@dheeraj) / XDevRev (@devrev)Dheeraj PandeyDownload the Engineering Leader’s Guide to Accelerating Developer ProductivityUnified SupportOpening WindowsFounder ModeOvercoming Growth CrisesZanzibar: Google’s Consistent, Global Authorization System Support the show: Subscribe to our Substack Leave us a review Subscribe on YouTube Follow us on Twitter or LinkedIn Offers: Learn about Continuous Merge with gitStream Get your DORA Metrics free forever