Todd Caputo: Complacency is Killing Dealerships

Hey DPB gang, buckle up because this episode is packed with insights that every dealer, GM, and car industry pro needs to hear. I’m sitting down with the one and only Todd Caputo—President of Todd Caputo Consulting and a guy who’s been in the trenches of this industry for decades. We dive deep into the state of the wholesale and retail markets, touching on everything from global politics to the looming used car shortage (spoiler alert: it’s coming, and you’ll want to be ready). Todd shares his no-nonsense take on what’s affecting our industry right now—like skyrocketing gas prices, the impact of natural disasters, and the financial squeeze on consumers. But this episode isn’t just about market analysis. We also get real about something that doesn’t get talked about enough: complacency. Todd breaks down how post-COVID, many dealerships have fallen back into lazy habits—and how that’s costing them big time. We talk about the importance of emotional intelligence, hustle, and why listening to your customers might just be your secret weapon in an AI-driven world. Here’s the thing, folks—if you’re not thinking about where your business is vulnerable, you’re already behind. Todd drops some serious knowledge bombs on how to run a lean, mean operation and why leadership starts with holding yourself accountable before you can lead anyone else. You won’t want to miss Todd’s perspective on where the industry is headed and how to stay one step ahead. This is an episode full of wisdom, humor, and some hard-hitting truths that will leave you thinking long after it’s over. Thanks, Todd Caputo! If you enjoyed this episode featuring Todd Caputo, support us by clicking the links! Connect with Todd Caputo on Linkedin Listen to the full episode for insights and context from Todd Caputo ⭐️ Like this show? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally!  Connect with Michael CirilloConnect with Michael on LinkedIn CLICK HERE to learn more about The Dealer Playbook!  More Dealers Are Choosing To Partner with FlexDealer Looking for a reliable, high-performance dealership marketing partner? Visit https://www.flexdealer.com to discover why more and more dealers are choosing them over big-box providers.