The Power of Empathy & Customer-Centricity: Helen Russell, Chief People Officer, Hubspot

Sharing her journey from Yorkshire to California, Helen discusses the importance of customer empathy in driving meaningful business change and emphasises the value of opportunities for employees to interact with customers, fostering a culture of understanding and relatability. Helen also explores the evolving landscape of HR, discussing the interaction between AI in enhancing workforce productivity and the potential for remote work to revitalise communities. Helen advocates for empathy and connection and leaves us with a reminder that by embracing curiosity, respect, and empathy, HR leaders can build trust and integrity, driving positive change.   Thank you to HEX Talent & Development for supporting How HR Leaders Change the World Is your organisation doing everything it can to ensure its people and teams are reaching their full potential? This episode is sponsored by Hex Talent and Development. HEX is a people performance consultancy that's laser focused on making individuals, teams and organisations the best they can be. Hex isn't just another learning provider, they are the full package. They offer individual and team coaching, facilitation of team events and gatherings, leadership development and broader HR consultancy. They are thought leaders and have their own model for leadership, the intentional leader and the CHRO impact framework for developing high performing senior HR leaders. Above all, HEX brings passion, challenge and joy to all their clients. Want to learn more? Head on over to HEX Talent & Development to see how they can help your organisation thrive.     👥 Join the free How HR Leaders Change the World community: https://frombabieswithlove.org/pages/hrchangemakers Join us on Linkedin: From Babies with Love | LinkedIn