50. How To Create Raving, Loyal Fans With Jeanne Bliss

Building a business isn’t just about acquiring customers and clients. According to Jeanne Bliss, organic growth really happens when you focus on nurturing the ones you already have. As a pioneer in the customer experience space, Jeanne Bliss knows what she’s talking about. With over 35 years in the industry, she spent the lion share of her career working as the conscience of Land’s End, reporting directly to the company’s CEO, at a time where the business was growing 80% year on year. Through her company, Customer Bliss and a string of books, she’s teaching companies how to earn the right to grow by improving customers’ lives. In this conversation, she shares her 5-step proven framework to build a customer-driven growth machine and shares examples of the start-ups leading the way. Help Us Spread the Word · Please subscribe, rate and review the podcast on iTunes. Ratings and reviews are extremely helpful for spreading these episodes to more female founders. Resources: · Visit Jeanne’s website: http://bit.ly/2zj3MiY · Get your hands on Jeanne’s latest book, Would You Do That To Your Mother? : The Make Mom Proud Standard for How To Treat Your Customers: https://amzn.to/2MTvvZl Work with Naomi: · Apply to join our business accountability group: http://bit.ly/2spybFG · Sign up for a complimentary discovery call: http://bit.ly/2wttos2 · Ready to raise your rates and double your income? Get the free guide: http://bit.ly/2W7hehh Join the Community · For more content, head to www.thelifestyleedit.comand click here to join thousands of female creatives in our newsletter community: http://bit.ly/2rVZVzo