The First Customer - The Power of Subscription Models in E-Commerce with Co-founder Baird Hall

In this episode, I was lucky enough to interview Baird Hall, co-founder of Churnkey. Growing up in a family of entrepreneurs, Baird didn’t start his first company until he was 27, though he feels he could have begun earlier. His first venture, a social audio network for sports fans, ultimately failed because while the product had passionate users, it generated no revenue. Baird reflects on how this experience led to his first success, pivoting to create a tool that allowed podcasters to share audio clips on social media. This pivot eventually grew into a seven-figure business, followed by another successful venture: a video captioning product. Baird discusses Churnkey, his current startup, which helps subscription businesses retain customers through AI-driven cancellation flows and other retention strategies. He notes that the company’s customer base has evolved from smaller, bootstrap businesses to larger companies generating millions in revenue. Baird highlights the importance of personalized, targeted sales approaches, and emphasizes the critical role of getting customer feedback through direct sales conversations. Walk alongside Baird Hall’s incredible journey of ambition, grit, and impactful solutions in this inspiring episode of The First Customer! Guest Info: Churnkey https://churnkey.co Baird Hall"s LinkedIn https://www.linkedin.com/in/bairdhall/ Connect with Jay on LinkedIn https://www.linkedin.com/in/jayaigner/ The First Customer Youtube Channel https://www.youtube.com/@thefirstcustomerpodcast The First Customer podcast website https://www.firstcustomerpodcast.com Follow The First Customer on LinkedIn http://www.linkedin.com/company/the-first-customer-podcast/