The First Customer - From Frontline Experience to Enterprise Healthcare Impact with CEO Chris Molaro

In this episode, I was lucky enough to interview Chris Molaro, CEO and co-founder of NeuroFlow.  Chris unpacks the personal and professional journey that takes him from growing up in Queens and Long Island to serving as an Army officer and ultimately building a healthcare technology company. Chris shares how the events of 9/11, his experience at West Point, and years of active-duty service shape his leadership philosophy and resilience. He reflects on his transition from military to civilian life, emphasizes the importance of “running toward something, not away from something,” and explains how lessons from combat—especially maintaining perspective under pressure—continue to guide him as a CEO. Chris delves into the genesis and evolution of NeuroFlow, inspired by a tragic gap in mental health care he witnesses during his military service. He explains how he and his co-founder identify systemic failures in tracking outcomes and coordinating care, and how they build NeuroFlow by working directly with frontline providers to solve urgent, real-world problems. From landing their first paying customer—a private therapist in Philadelphia—to serving enterprise healthcare organizations, insurers, and the VA, Chris walks through how the company scales by prioritizing measurable impact over “nice-to-have” technology.  Discover how Chris Molaro turns lived experience and leadership into a mission to close critical gaps in mental health care on this episode of The First Customer! Guest Info: NeuroFlow http://www.neuroflow.com Chris Molaro"s LinkedIn https://www.linkedin.com/in/chrismolaro/ Connect with Jay on LinkedIn https://www.linkedin.com/in/jayaigner/ The First Customer Youtube Channel https://www.youtube.com/@thefirstcustomerpodcast The First Customer podcast website https://www.firstcustomerpodcast.com Follow The First Customer on LinkedIn http://www.linkedin.com/company/the-first-customer-podcast/