The First Customer - Aligning People, Purpose, and Progress with Co-Founder Alex Levin

In this episode, I was lucky enough to interview Alex Levin, Co-Founder and CEO of Regal.io. Alex grew up in Manhattan with a father who ran a steel service business. Alex absorbed early lessons about business operations and efficiency. While his father’s ventures in technology during the late 90s exposed him to a rapidly changing landscape, Alex initially explored entrepreneurship by selling wild fruit with his brothers as a child. After working for another company rather than launching his own software business a decade ago, Alex finally co-founded Regal.io, a business focused on improving customer engagement through proactive outreach, blending traditional contact center practices with marketing automation. Alex discussed how Regal.io started by identifying a gap in online service conversion rates, particularly in industries like home services, healthcare, and retail. He emphasized the importance of personalized interactions in driving higher conversion, recalling their early partnerships with companies like The Farmer’s Dog and MakeSpace. Levin highlighted Regal.io’s vision of treating customers “like royalty” by combining outbound calls and texts with insights from customer data to improve experiences. He also reflected on product development challenges, the value of gathering early feedback, and how the right partnerships and feedback loops were crucial to their growth. Unlock lessons from Alex Levin’s adventures in collaboration, strategic thinking, and sustainable success in this episode of The First Customer! Guest Info: Regal.io https://www.regal.io Alex Levin"s LinkedIn https://www.linkedin.com/in/alexlevin1/ Connect with Jay on LinkedIn https://www.linkedin.com/in/jayaigner/ The First Customer Youtube Channel https://www.youtube.com/@thefirstcustomerpodcast The First Customer podcast website https://www.firstcustomerpodcast.com Follow The First Customer on LinkedIn http://www.linkedin.com/company/the-first-customer-podcast/