The art of great customer service

•  AI might help – up to a point •  “There will not be a replacement for a human being”   (Total Recorded Time is 20:12)    ENGLEWOOD, N.J. – The foundation of any business is the customer. But customer relations – that interaction between a business and those who give it money – can be challenging.  So can artificial intelligence help?  One of the world’s authorities on customer experience and strategy execution says perhaps.  “I think that AI will do some mundane work that we probably don’t care to do anyway,” says Lior Arussy, author, consultant and creative change agent.   “but I am a firm believer that when it comes to authenticity and human touch, there will not be a replacement for a human being.” Mr. Arussy’s insights and methods have been put into practice in more than 200 corporate transformations worldwide.  He is also the author of seven books, including “Dare to Author!” (Greenleaf Book Group, October 2024) and “Next Is Now,” (Simon & Schuster; May 2018).   For more information:  https://www.liorarussy.com/