Adrian Swinscoe & Joseph Michelli , Punk CX with Adrian Swinscoe

The secrets behind Airbnb's customer experience - Interview with Joseph Michelli

25 Nov 2019 • 35 min • EN
35 min
00:00
35:17
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Today’s interview is with Joseph A. Michelli, a best-selling author, internationally sought-after speaker and organizational consultant. Joseph joins me today to talk about his new book: The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging, why he wrote the book, what can we learn from Airbnb and some for the future challenges facing companies trying to deliver a stand out experience.

From "Punk CX with Adrian Swinscoe"

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