PG&E's Spencer Mains on Getting Tech on the Onboarding Agenda

Think back to your first day at work. You met your new colleagues, learned about the corporate culture and maybe got some branded company swag. But did you get the tools you needed to actually accomplish your job?  In this episode of Get Reworked, Spencer Mains, head of digital workplace experience at Pacific Gas & Electric shares how he and his team pushed tech enablement onto the orientation agenda after witnessing how long it took for some of their colleagues to receive their work computer.  Listen: Get Reworked Full Episode List "A year ago, we had people coming on board, and it could take an average of five days before you are actually connected to the network with your equipment. And that's a bit of a shame and kind of an embarrassment. It's not right for our ratepayers, it's not right for their colleagues. So we quantified that as lost productivity. We showed the numbers, it was in the millions of dollars of lost productivity, we have people who were actually sitting idle. And we changed that," said Spencer.  Highlights of the conversation include: Why IT needs to be part of orientation. Why Spencer uses joy as a key metric. Why IT leaders need to practice breakthrough thinking to support their colleagues. Have a suggestion, comment or topic for a future episode? Drop us a line at editors@reworked.co.