MBS922 - The AI Advantage: Why Outsourcing Still Matters in an AI World with Ian Jackson

Send us a text In this episode, Matt Brown sits down with Ian Jackson, co founder and CEO of Enshored, to unpack how modern BPO helps tech companies scale. They cover 24 7 global support from the Philippines, why people and process still matter in an AI driven world, and how co pilot workflows and translation tools are changing customer operations. The conversation also explores data privacy, cybersecurity risks from human behavior, and the real power costs behind AI.  Support the show