Live At XDay 2024 With QuestionPro Founder & CEO Vivek Bhaskaran

Hey CX Nation, In this week"s episode of The CXChronicles Podcast #245 we were live at the Thompson Hotel in downtown Austin, TX at XDay 2024 with Vivek Bhaskaran, Founder & CEO at QuestionPro. Vivek Bhaskaran is the founder and CEO of QuestionPro, one of the industry"s leading providers of web-based research technologies. His life motto is simple - “The two things that drive me every day are motorcycles and client success!”  In 2008, his startup made Inc. Magazine"s list of the fastest-growing private companies, ranking 25th among business-service providers. Since that time, Vivek has never looked back by spearheading both the product and global expansion of QuestionPro. In this episode, Vivek and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that John and his team at QuestionPro think through on a daily basis to build world class customer experiences. **Episode #245 Highlight Reel:** 1. Changing the landscape for shopping for car insurance 2. Getting user feedback back to your product team as soon as possible 3. Leveraging AI to improve your agent & employee experiences 4. Building "break-walls" for your customer support team at scale 5. Creating chat-bots that actually help your customers from the get go Click here to learn more about Vivek Bhaskaran Click here to learn more about QuestionPro Huge thanks to Vivek for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future. If you enjoy The CXChronicles Podcast, stop by your favorite podcast player hit the follow button and leave us a review today. For our Spotify friends, make sure you are following CXC & please leave a 5 star review so we can find new listeners & members of our community. For our Apple friends, same deal -- follow CXCP and leave us a review letting folks know why you love our customer focused content. You know what would be even better? Go tell one of your friends or teammates about CXC"s content,  our strategic partners (Hubspot, Intercom, Zendesk, Forethought AI, Freshworks, TimeToReply & Ascendr) + they can learn more about our CX/CS/RevOps services & please invite them to join the CX Nation! Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations? Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website. For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused business content.  Reach Out To CXC Today! Support the show Contact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!