How PMs Can Improve Working & Communicating with Engineers w/ Paul Lunow, Head of Technology and Innovation at XU Sustainable

Lessons in Product Management - Working & Communicating with Engineers Guest: Paul Lunow Host: John Doe Episode Duration: ~28 min [00:00 - 01:37] IntroductionJohn welcomes Paul Lunow to the podcast.Paul previously hosted John on Product and Cake.Background on Paul’s 20-year career in tech. [01:37 - 04:05] Paul’s Background in Product & EngineeringStarted in Berlin as a web developer, grew an agency to 30 people. Founded Nepos, a startup building a tablet for elderly users. Moved to eBay to experience corporate innovation.Now Head of Innovation & Technology at XU Group, building a B2B learning platform. [04:05 - 06:45] The Role of AI in Learning PlatformsDiscusses AI’s role in education.AI is a tool for augmentation, not a replacement for learning. [06:45 - 10:38] How Product Managers Can Work Better with Engineers The importance of psychological safety in teams. Engineers need a space to fail, ask questions, and collaborate.Great product managers create environments of trust. [10:38 - 14:46] How Much Tech Knowledge Should a PM Have? PMs don’t need to code but must deeply understand the product. The worst thing: a PM who pretends to know coding but doesn’t use the product.PMs should be the first to log in daily and experience the product firsthand. [14:46 - 18:08] Anti-Patterns: What Drives Engineers Crazy Overworked and stressed PMs create pressure and disconnection. Avoid last-minute changes and unclear expectations.Balance deep work vs. reactive work—don’t just respond to messages all day. [18:08 - 22:26] Managing Workload as a PM Split work into offense (strategic work) and defense (reactive tasks). Prioritize one key task per day instead of juggling everything at once.Time-box meetings and avoid unnecessary stakeholder discussions. [22:26 - 24:59] How PMs Can Earn Engineers’ Trust Be a sparring partner, not just a requirement-pusher. Never throw engineers under the bus—own decisions as a team.A PM should always support and defend shipped features. [24:59 - 27:36] Final Thoughts & Paul’s Work Mistakes happen—focus on developing strong personal values as a PM. Paul’s new novel about an engineer in Big Tech (available in German).Connect with Paul on LinkedIn. [27:36 - 28:00] Closing Remarks Subscribe to Product and Cake & Lessons in Product Management. See you next week!