Foresight Over Firefighting: Being Proactive in a Reactive World | Rootly's JJ Tang

Still stuck in a reactive loop with incident response, only fixing problems after they happen?  JJ Tang, Co-founder and CEO of Rootly, joins host Andrew Zigler to reveal how to shift beyond reactive, leveraging powerful AI and an often-underestimated skill in engineering: genuine customer empathy. Discover how these elements are crucial for navigating the complexities of modern infrastructure and shaping the future of incident management. JJ explores the forefront of incident response automation, discussing how to integrate shiny new tech like AI safely and why deep customer understanding is key to building trust and reliability. Learn about the common pitfalls leaders face, the cultural shifts needed for proactive reliability, and how teams can make our digital world safer. Check out:Beyond Copilot: What’s Next for AI in Software DevelopmentSurvey: Discover Your AI Collaboration Style Follow the hosts:Follow BenFollow Andrew Follow today"s guest(s):LinkedIn: JJ TangWebsite: rootly.com Referenced in today"s show:OpenAI agrees to buy Windsurf for about $3 billion, Bloomberg News reportsAmazon launches first Kuiper internet satellites, taking on StarlinkAvoiding Skill Atrophy in the Age of AIWhy developers and their bosses disagree over generative AI Support the show: Subscribe to our Substack Leave us a review Subscribe on YouTube Follow us on Twitter or LinkedIn Offers: Learn about Continuous Merge with gitStream Get your DORA Metrics free forever