Ep. 98 - Why Your Team Keeps Escalating (And How to Make It Stop)

Send us a text Are customer and partner escalations on the rise in your company? If so — don’t blame your team. Blame your leadership habits. In this episode of the Love Monday Podcast, we pull back the curtain on one of the most common leadership mistakes managers make: unintentionally teaching their employees to escalate more. Escalations aren’t just a customer service problem — they’re a leadership signal. And how you handle them sends powerful messages about trust, empowerment, and team confidence. Join us as we explore:  ✅ Why escalations are rising right now  ✅ How managers accidentally reinforce the escalation cycle  ✅ A simple, proven model to empower your team and reduce escalations  ✅ The manager phrases that build trust — and the ones that erode it  ✅ Why breaking the escalation cycle helps your employees love Monday again Did you know? ➡️ Only 30% of U.S. employees strongly agree their opinions count at work — a key driver of unnecessary escalations. ➡️ Companies with high employee empowerment see up to 50% reduction in escalations and higher engagement and retention. If you’re a leader who wants fewer customer escalations and a more empowered, confident team — this episode is for you. Listen now and start turning those Monday escalations into leadership wins! Support the show For more information on how to love Monday just like Friday, got to: LoveMondayLikeFriday.com. Find more information from Ryan on Linkedin: https://www.linkedin.com/in/ryan-houmand/ Get the book! "A Passion for Monday"