CXChronicles Podcast 223 with Simon Taylor, CEO & Founder at HYCU

Hey CX Nation, In this week"s episode of The CXChronicles Podcast #223 we  welcomed Simon Taylor, the CEO and founder of HYCU, the worlds fastest growing multicloud data protection company.  Simon has more than 20 year"s experience in go-to-market strategy development, product marketing and channel sales management for the tech industry.  He has worked with leading companies such as Comtrade Group, Forrester Research, Putnam Investments and Omgeo.  Simon is a board member at Uncornered, an active member of YPO, and a Research Fellow at Boston College.  Simon founded, HYCU in 2018 as a pioneering enterprise software company specializing in data backup, recovery and monitoring for multi-cloud environments. In March of 2021 HYCU received an $87.5M A round investment led by Bain Capital Ventures (BCV).  In June of 2022 HYCU received an $53M B round with existing investors BCV, Acrew Capital and new investors Atlassian Ventures, Cisco Investments. Okta Ventures closed out the Series B in October of 2022 to bring the total investment to date to $140M.  In this episode, Simon and Adrian chat through how he has tackled The Four CX Pillars: Team,  Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey. **Episode #223 Highlight Reel:** 1. How travel & living abroad can make you a better customer focused business leader 2. Why placing all of your investment bets on sales & marketing doesn"t alway work 3. Creating "customer blueprints" for every customer your business earns 4. Why your product or service has to work for your customers in order to scale 5. Prioritize socializing customer feedback the good, bad & ugly on the regular   Huge thanks to Simon for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future. Click here to learn more about Simon Taylor Click here to checkout HYCU If you enjoy The CXChronicles Podcast, stop by your favorite podcast player and leave us a review today. You know what would be even better? Go tell one of your friends or teammates about CXC"s content,  our strategic partners (Hubspot, Intercom, Zendesk, Forethought AI, Freshworks & Ascendr) + they can learn more about our CX/CS/RevOps services & please invite them to join the CX Nation! Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations? Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website. For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused video content & short-reel CTAs to improve your CX/CS/RevOps performance today (politely go smash that subscribe button). Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now! Support the Show. Contact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!