Client Success and Big Revenue: Goal Reviews for the Win

If you’re not regularly sitting down with your clients to talk about their goals, you’re leaving money on the table. In this episode of “Run a Profitable Gym,” gym owner and chiropractor Dr. Brian Strump shares how quarterly Goal Review Sessions became one of the most effective tools in his gym for increasing retention, referrals and average revenue per member. Brian walks through exactly how his team at Live Active Charlotte uses these short conversations to keep clients engaged, identify new opportunities to help them, and increase gym revenue without running ads or pushing sales. He also breaks down how he tracks key metrics and gets buy-in from his staff. Tune in to hear the full breakdown, then implement goal reviews and watch what happens to your gym’s revenue and your clients" results.  Links Semi-Private Launch Playbook Gym Owners United Book a Call   1:05 - Why use goal reviews? 8:53 - Impact on gym metrics 13:42 - When to do goal reviews 18:56 - Goal reviews help clients 23:50 - Brian’s No. 1 tip for gym owners