Celebrate, Save, or Cancel — When to Retain and When to Let Go

Navigating cancellations can be tricky. Today’s conversation is all about the role of your cancellation strategy in supporting client retention. Tune in to hear some of our post-show thoughts following an extremely enriching conversation with retention expert Shana Lynn. From understanding why people cancel, to starting with the beginning in mind, and more, this episode is short, but mighty. If you have a community or a membership in which retention is a key driver, this is a conversation for you!