Building Trust in Uncertain Environments with Darryl Stickel - Resilience Unravelled

In this episode of Resilience Unravelled, host Russell interviews Darryl Stickel, an expert on trust building from Trust Unlimited. Darryl shares his personal journey from growing up in a small, isolated town in Canada to becoming a trust consultant and academic with a PhD from Duke University. He discusses the fundamentals of trust, explaining it as a willingness to make oneself vulnerable in uncertain situations and how it hinges on perceived uncertainty and perceived vulnerability. Darryl elaborates on three key levers to build trust—benevolence, integrity, and ability—highlighting the importance of context and emotional intelligence. He also touches upon the impact of diversity in teams and how trust can be fostered within diverse settings. The conversation concludes with practical advice on how to build and measure trust effectively, and information about his book 'Building Trust: Exceptional Leadership in an Uncertain World'. 00:00 Introduction 00:34 Darryl's Early Life and Challenges 02:11 Academic Journey and Career Beginnings 03:37 Building Trust in Hostile Environments 04:57 Founding Trust Unlimited and Consulting Success 06:28 Defining Trust and Its Components 14:10 The Role of Context in Trust 16:31 Benevolence, Integrity, and Ability in Trust 20:20 Understanding Benevolence in Trust 20:59 Building Resilience Through Relationships 21:13 Deepening Relationships with Benevolence 24:28 The Role of Vulnerability in Trust 25:04 Leveraging Ability to Build Trust 26:51 Diversity, Conflict, and Trust 33:09 Trust and Neurodiversity 35:20 Resources and Contact Information You can contact us at info@qedod.com Resources can be found online or link to our website https://resilienceunravelled.com