Better Business Systems and Processes: Sonya Corkery

Build a Thriving Business with Clear Communication Clear the Clutter: Streamline Your Business for Success Episode 233 (Sonya is based in Australia) In this conversation, we explore: The Importance of Systems and Processes in Business How a lack of systems and processes leads to inefficiencies and constant "firefighting." Strategies for developing effective operating systems that streamline operations and boost profitability. Effective Communication as the Foundation for Success The critical role clear communication plays in team collaboration and client relationships. Methods to establish consistent messaging and improve internal and external communications. Gaining Objectivity Through External Business Assessments The value of bringing in an outside perspective to identify inefficiencies and growth opportunities. How to conduct a business audit to uncover stress points like cash flow issues and staff turnover. Managing Ego and Embracing Change for Growth Recognizing when ego hinders business progress and team dynamics. Tips for being open to feedback and making changes that benefit the whole organization. Preparation and Mindset: Doing Your Future Self a Favor The concept of preparing today to set yourself up for success tomorrow. How routines, checklists, and even "uniforms" can enhance productivity and reduce decision fatigue. Building Genuine Connections Through Energetic Interactions The impact of authentic communication on building trust with clients and team members. Moving beyond rote phrases to create meaningful and personalized interactions. Listening to Team Members on the Front Lines Leveraging the insights of employees who handle day-to-day operations. Involving your team in decision-making to enhance engagement and implement better solutions. The Psychological Benefits of Organization and Planning How feeling organized reduces stress and provides peace of mind. Small actions that compound over time to significantly improve personal and business efficiency. Navigating the Unique Challenges of Family Businesses Balancing personal relationships with professional roles within a family-run business. Establishing clear communication and boundaries to ensure mutual respect and business success. Accepting Feedback and Turning Challenges into Opportunities Embracing constructive criticism as a catalyst for improvement. Understanding that change is necessary to achieve different and better outcomes. Join us as we delve into these topics with Sonya Corkery, who shares her expertise on cleaning up businesses, enhancing communication, and setting yourself up for future success. ----- About our guest, Sonya Corkery: Sonya had an extensive corporate career in finance. That includes time as a financial planner, bank manager and commercial lender. She and her husband owned and operated a successful multimillion-dollar electrical contracting business for 16 years. Learn more about Sonya and how she might help your business at https://clearplanconsulting.com.au/ ----- Excerpts from this conversation with Sonya Corkery: Key Insights from Our Conversation with Sonya Corkery Get ready to transform your business with actionable insights! In this episode of Your Intended Message, we sat down with Sonya Corkery, a seasoned consultant helping businesses clean up their operations, streamline processes, and achieve sustainable growth. Here’s a sneak peek into the conversation: Q: What does it mean to "clean up a business"? Sonya: We joke about being the “janitors of the business world” because we come in, tie up loose ends, and establish systems and processes. Many businesses lack a framework and operate in constant crisis mode. We help assess these gaps, implement solutions, and make life easier for business owners. Q: What’s the most common issue you see in businesses? Sonya: The biggest problem is a lack of systems and processes. Owners often start with a great idea but don’t have the tools to turn it into an efficient operation. Clear systems streamline workflows, ensure consistency, and make training new team members much easier. Q: Why is communication such a critical part of business success? Sonya: Communication is at the heart of everything. Without clear communication, you’re not giving your team or clients the best chance at success. Documenting processes and ensuring consistent messaging is vital for maintaining quality and alignment within a business. Q: How do you handle resistance from business owners who don’t want to change? Sonya: It’s tough for anyone to hear they’ve made mistakes. I always say, “You’re not alone in this; many people face the same challenges.” We approach the situation objectively, showing how small changes can lead to better outcomes. Sometimes they need time to process feedback, and that’s okay—it’s all part of the journey. Q: What advice do you have for getting into the right mindset? Sonya: I always say, “Do your future self a favor.” Prepare today for what you’ll need tomorrow. Whether it’s making notes for a meeting or setting up a process, these small actions compound over time. Even something as simple as wearing the right “uniform” for a task can help set your mindset for success. Q: What’s the key to working effectively in a family business? Sonya: Communication is even more critical in family-run businesses. Early on, my husband and I had to learn to separate our egos from what was best for the business. Clear boundaries, open dialogue, and mutual respect are essential for balancing personal and professional dynamics. Q: How can businesses use feedback to improve? Sonya: Feedback, even when it’s uncomfortable, is a gift. I tell business owners to sit with it and reflect. Change is hard, but continuing with the same approach will give you the same results. By addressing feedback, you open the door to growth. Why listen to this episode? Whether you're a seasoned entrepreneur or just starting, Sonya’s insights on systems, communication, and mindset will inspire you to tackle your business challenges head-on. Don't miss her advice on preparing for success and creating genuine connections in your business. ----- ----more---- Your host is George Torok George is a specialist in communication skills. Especially presentation. He’s fascinated by the links between communication and influencing behaviors. He delivers training and coaching programs to help leaders and promising professionals deliver the intended message for greater success.   Connect with George www.SpeechCoachforExecutives.com https://www.linkedin.com/in/georgetorokpresentations/ https://www.youtube.com/user/presentationskills https://www.instagram.com/georgetorok/