Amdocs Group President Anthony Goonetilleke

The rapid evolution of technology excites Anthony, especially in AI.User preferences are shifting towards more human-like AI interactions.Empathy in AI is crucial for better customer service experiences.The partnership between Amdocs and NVIDIA emphasizes the importance of software efficiencySoftware and hardware advancements must progress in parallel to maximize productivity.Physical AI integration will enhance daily life through automation and smart devices.Emergent behavior in AI represents a new frontier in reasoning and decision-making.Generative AI can learn and adapt beyond traditional if-then programming.An audit trail is essential for transparency in AI decision-making processes.