326 | Creating Experiences That Ads Can’t Buy | with Erin Murray

Erin Murray is the Chief Brand Officer at Mad Rabbit, a fast-growing tattoo skincare brand reshaping the way consumers and professional artists approach post-ink care. With deep expertise in brand storytelling, product development, and digital strategy, Erin has helped propel Mad Rabbit to quadruple sales year-over-year and expand from a direct-to-consumer model into major retail partnerships. Driven by the belief that brand growth stems from authentic community engagement, Erin has steered Mad Rabbit's shift from a purely consumer-first brand to one that deeply integrates pro artist voices. Under her leadership, the brand has launched ambassador programs, refined its identity, and executed a digital-first yet retail-savvy strategy that connects across multiple touchpoints. In This Conversation We Discuss:[00:40] Intro[00:56] Recognizing emerging consumer needs[01:26] Scaling brands before the market exists[03:15] Growing communities that drive revenue[04:13] Bringing in fractional experts early[05:44] Pivoting strategy with real consumer data[08:56] Episode Sponsors: Electric Eye, Snowball, and Portless[12:58] Testing channels before doubling down[16:08] Driving foot traffic after landing retail[18:16] Thinking beyond direct response marketing[18:59] Scaling brands with a holistic mindset[20:36] Expanding products to fit customer journeys[22:05] Building brands without losing core buyers[22:53] Refining brand identity for new markets Resources:Subscribe to Honest Ecommerce on YoutubeMad Rabbit is your easy tattoo care solution from soothing new ink to reviving & protecting current ones madrabbit.com/Follow Erin Murray linkedin.com/in/airynn00Schedule an intro call with one of our experts electriceye.io/connectDrive revenue through affiliates & referrals socialsnowball.io/honestRevolutionize your inventory and fulfillment process portless.com/ If you’re enjoying the show, we’d love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!