287: Cover Your Blind Spots with Dave Molenda

https://youtu.be/wn9XOB_H-as Dave Molenda, Business and Sales Coach, Speaker, Best-selling Author, and Host of the Positive Polarity Podcast, is driven by a mission to help business owners grow intentionally by strengthening their teams and delivering exceptional customer experiences. We dive into Dave’s journey and his ST+ICE=P Formula, which stands for Strengthen the Team + Improve the Customer Experience = Profit. Dave explains how focusing first on internal team engagement leads to outstanding customer experiences, which then fuels sustainable business growth. We also discuss lessons from his book Growing On Purpose, why most businesses grow by accident rather than design, how to spot hidden blind spots, and when letting go of the wrong customers is the right move for your company’s health and future. --- Cover Your Blindspots with Dave Molenda Good day, dear listeners, Steve Preda here with the Management Blueprint podcast. And my guest here is Dave Molenda, who is a business and sales coach, speaker, best-selling author and the host of the wonderful Positive Polarity podcast. Dave, welcome to the show. Hi, Steve. how are you today? I'm doing pretty good because I'm meeting you, so it's already injecting some positivity in my day. Well good, I'm honored to be hanging out with you and thanks to you for being on our episode 260. I loved our question, “does your business have Covid?” That was a blast. So that was a great episode. So, for anyone listening, if you wonder if your business has Covid, I'm not going to tell you anything else other than head over and listen to Steve's answer to that question. It was awesome. Well, hopefully your business doesn't have Covid because it's a potentially lethal malady. Exactly. For sure. But it was, it really was a fun episode and we created a lot of snippets that we put on our website, so we definitely are excited about it. Awesome. But we're not going to talk about this because we are going to talk about your stuff and what you are doing because it is at least as good, if not better, and we are going to dive into your frameworks, your book and all your experiences, your “Why” and all that good stuff. So, are you ready? I'm ready. I got my seatbelt on. I'm all set here so we can go as fast or as slow as you want. Okay, so let's fast track into my favorite question. What is your personal “Why,” Dave? And how are you manifesting it in your practice and in your business? Yeah, for sure. I tell you, it's interesting, Steve. I love the name of your podcast, using a blueprint as a framework, because I can't believe how many people start and try to grow a business without a blueprint, without some kind of framework. So I love unpacking that with you on my show. But my “Why” is for all the people that are out there that are so good at what they do, they're good at their craft, they're good at their skill, whether it's building a house, whether it's selling something, whatever it is, making something, they're so good at that. But boy, they struggle when asking the question about, how do I grow this business? How do I create a team? How do I develop this team? How do I make this a long-lasting business? So my “Why” is really coming alongside of those people. Again, genuine people, really good at what they do, but they very often are struggling with what to do once they have gotten to the end so far. They've asked all their neighbors and friends, they've asked all their acquaintances to buy whatever they have. I don't know about you, but we get inundated with all the Girl Scout cookies from all your friends and family. But rarely do you get a knock on the door from somebody that you don't know. So my whole goal is to help businesses that are struggling, that want to grow.Share on X And so we come alongside them and help them again and create a blueprint different than yours. Our blueprint a lot of times involves the customer.